Terms and Conditions

We, Multi Clean, in our capacity of a cleaning company agree to perform the cleaning task as per the quoted price. Should there be any changes to the originally stated amount of work that needs to be carried out the price will be adjusted accordingly.

We would like to draw your attention to the fact that by booking our services the Client agrees to abide by the terms and conditions stated below.

We usually require the client or their representative to be present at the end of the job to approve the results and pay for the performed service. In case it is not possible we must be notified within 3 working days and allowed to redo the cleaning and solve the problem at no additional cost. However, once the job has been approved by the client we cannot accept further complaints.

Keys can be picked from other premises nearby free of charge or for a small fee for distant locations, do the work and then return the keys later on the same day.
Please bear in mind that we cannot be held responsible for permanent damages and stains that have become more visible after the upper layer of dirt has been removed. In case of claim against us we are liable to cover expenses based on the present condition at the time of cleaning taking into consideration reasonable wear and tear and not on the value of a corresponding brand new item.

We require 24 hour notification regarding cancellation of booked services. Otherwise, cancellation fee will be imposed.

The minimum charge per visit is £50. Congestion and car parking charge may apply as well.